Exchanges and returns

Support cases will be handled through these channels:

- Assistance via website by clicking the icon at the bottom right.
- Email to etheriajewels@gmail.com

The customer has 15 working days from the collection of the shipment as per the terms of the law and European regulations to request assistance / return / product replacement within which we guarantee coverage (subject to authorization for the return / exchange).

All return/exchange requests submitted after the above timeframes will be rejected and denied.

In any case, send a request to our customer service via the channels indicated above:
- name
- surname
- order reference
In any case, our customer service will manage the request which will be evaluated and the customer will subsequently receive a response.

Refunds will be made using the same payment method used for the specific purchase:

- If you paid by card, the refund will be made to the same card used for the payment;

- If you purchased cash on delivery (it will not be possible to make a financial refund) but a discount voucher of the same value as the order will be given.


all information will be sent via web chat or email etheriajewels@gmail.com.


👇

NB For cash on delivery the refund will not be in cash but a discount voucher of the same value as the order will be given.

Thank you and Happy Shopping!

Etheria Jewels